Shipping & Returns

Updated November 2, 2010

SHIPPING RATES & INFORMATION

The IAPStore utilizes the United States Postal Service (USPS) for all shipping. Shipping fees are calculated based upon the weight and destination of the order. You will be able to view your shipping options and charges before authorizing payment. In order to expedite the shipping process your order may be broken up in to several shipments due to certain items being housed at different warehouses across the country. PLEASE ALLOW AT LEAST 4 to 14 BUSINESS DAYS for delivery after shipment, no matter what the location. We cannot be held responsible for lost shipments, shipments delayed by the shipping carrier or any damages incurred to items handled by the carrier!

If you have a not received your order or have any other questions or concerns about your order, ALWAYS CONTACT US FIRST and allow for us to respond to your concerns before filing a complaint with PayPal. Any complaints filed without contacting us first to resolve the situation will result in an immediate ban from our store.

RETURN POLICY 

IAPStore.com will credit your account for a returned item:

- If the item is received by IAPStore.com within 35 days of the shipping date; and The returned item is undamaged and unopened (still in its original plastic wrap). You will be issued a store credit for the amount of the purchased item(s) minus shipping cost.  This is not applicable to items that are not wrapped (e.g. "mixes"), we will not accept returns on these items unless they are defective.

- IAPStore.com will exchange an item that was erroneously shipped to you for the correct item or will issue a store credit:

If the item is received by IAPStore.com within 35 days of the shipping date; and the returned item is undamaged and unopened (still in its original plastic wrap).

- IAPStore.com will exchange a defective item (will not play properly, skips, wrong music) for a new copy of the same item or will credit your account with store credit if the item is out of stock:

If the item is received by IAPStore.com within 35 days of the shipping date, and the item is returned with all of its original packaging and contents.

In addition to the requirements above, items must be returned to the return address included with your order and you must follow the instructions regarding returns that are included with your order, including providing the reason for your return, the nature of any defect, and the original order number.  You will not be charged additional fees for replacement shipments in this case.

Please allow up to three weeks for returns to be processed. We will notify you via email of your credit or exchange.

IAPStore.com recommends that you send your returned items via an insured carrier. IAPStore.com is not responsible for lost or damaged returns. If you have questions regarding where to send your return or have additional questions please contact us by clicking here.